Toluna Helpdesk and tips for faster issue resolution

Dear members,

It’s usually easy to use Toluna but if you encounter issues, there are a few dedicated teams who take care of different issues who would be happy to help. Your issue will be resolved faster if you go through the appropriate channels.

• The FAQs are a good source of information.

• Where can I learn more about the Toluna community (surveys, points, rewards and sweepstakes)? • What do I do if you can’t register or sign in to Toluna?

• Who do I contact if I have a problem with rewards on the site or a problem with a survey?

• How do I check and follow up on my open support cases?

• What do I do if I encounter an issue on the site with content or contests? Please don’t hesitate to leave your feedback in the comments and to share ideas on what you think the next tutorial should be about. We can’t wait to hear from you! The Toluna Team

Please don’t hesitate to leave your feedback in the comments and to share ideas on what you think the next tutorial should be about. We can’t wait to hear from you!

The Toluna Team

Win 15,000 points with #TolunaOutfit

Hello Members,

Back to school we go and what better way to celebrate then with a wardrobe change! We want to see what you’re wearing. Show us your favorite outfit, your first day of school threads, or even an outfit that you may think is a little embarrassing (we all have those bridesmaid’s dresses, don’t we?) Show us your outfit, and enter in our new Instagram and Twitter contest: #TolunaOutfit! As always, there will be two winners who take home 15,000 points each – one selected from Instagram and the other selected from Twitter.

TolunaOutfit_EN.jpg

To enter, simply:

  • Follow @Toluna on Instagram or Twitter, depending on which platform you enter from
  • Select a picture of your outfit, upload it to Twitter or Instagram
  • Tag your picture with the hashtag #TolunaOutfit
  • On both Twitter and Instagram, you must follow @Toluna on to be eligible

This contest is Instagram & Twitter Exclusive. You must post your photo between September 1 and September 30 to participate.

And we’re proud to announce the winners of #TolunaTravel2! Among the hundreds of vacation worthy entries, @toniadiclemente  was selected from the Instagram entries, and @sharonginger was selected via Twitter. They will each be receiving 15,000 points. Congratulations!

 

Best of luck to those entering #TolunaOutfit! We look forward to seeing your entries.

See you soon on the site, Instagram or Twitter

The Toluna Team

*Promotion Rules: Winners will be selected at random by October 8 2016 at 5pm EST and must follow directions of the contest. The member must have a Toluna.com account or be willing to create an account to receive the points.  Points will be awarded to winners within 5 days after the contest has ended and will be uploaded directly to user’s accounts.  The winner will be notified on their Instagram or Twitter entry that they have won. Posts must not contain any language that is obscene, insulting, threatening, abusive, harassing, defamatory, libelous, untrue, misleading or invasive of someone else’s privacy. Toluna reserves the right to review all posts for content, and withhold bonus points from any user violating the rules mentioned above

 

Win 15,000 points with #TolunaTravel2

Hello Members,

Summer is coming to an end and we want to travel the world with you! Show us where you have been, where you are going, or where you are right now! Show us an amazing picture of your travels, and enter in our new Instagram and Twitter contest: #TolunaTravel2! As always, there will be two winners who take home 15,000 points each – one selected from Instagram and the other selected from Twitter.

 

To enter, simply:

  • Follow @Toluna on Instagram or Twitter, depending on which platform you enter from
  • Select a picture of your travels, upload it to Twitter or Instagram
  • Tag your picture with the hashtag #TolunaTravel2
  • On both Twitter and Instagram, you must follow @Toluna on to be eligible

 

TolunaTravel2_CZ

This contest is Instagram & Twitter Exclusive. You must post your photo between August 1 and August 31 to participate.

And we’re proud to announce the winners of #TolunaQuote! Among the hundreds of inspirational entries, @julia_boutziona was selected from the Instagram entries, and @_starsdreamer was selected via Twitter. They will each be receiving 15,000 points. Congratulations!

Best of luck to those entering #TolunaTravel2! We look forward to seeing your entries.

See you soon on the site, Instagram or Twitter

The Toluna Team

*Promotion Rules: Winners will be selected at random by September 8 2016 at 5pm EST and must follow directions of the contest. The member must have a Toluna.com account or be willing to create an account to receive the points.  Points will be awarded to winners within 5 days after the contest has ended and will be uploaded directly to user’s accounts.  The winner will be notified on their Instagram or Twitter entry that they have won. Posts must not contain any language that is obscene, insulting, threatening, abusive, harassing, defamatory, libelous, untrue, misleading or invasive of someone else’s privacy. Toluna reserves the right to review all posts for content, and withhold bonus points from any user violating the rules mentioned above

 

 

 

 

 

 

 

 

 

 

 

 

Menangilah 15,000 mata dengan #TolunaTravel2

Hello Ahli,
Musim panas akan berakhir dan kita ingin menjelajah seluruh dunia dengan anda! Tunjukkan kita di mana anda telah , di mana anda akan, atau di mana anda berada sekarang ! Tunjukkan kita satu gambar perjalanan anda yang menakjubkan, dan masukkan dalam pertandingan baru Instagram dan Twitter : # TolunaTravel2 ! Seperti biasa, dua pemenang akan membawa pulang 15,000 mata setiap orang – satu pemenang akan dipilih dari Instagram dan yang lain dipilih dari Twitter.

TolunaTravel2_CZ.png

Untuk menyertai, hanya:

• Ikut @Toluna di Instagram atau Twitter , bergantung kepada platform yang anda guna
• Pilih gambar perjalanan anda, muat naik ke Twitter atau Instagram
• Tag gambar anda dengan hashtag # TolunaTravel2
• Anda mesti mengikut @Toluna di kedua-dua Twitter dan Instagram, untuk layak
Peraduan ini adalah Instagram & Twitter Eksklusif. Anda mesti menghantar gambar anda antara 1 Ogos dan 31 Ogos untuk mengambil bahagian.

Kami amat berbangga untuk mengumumkan pemenang #TolunaQuote ! Antara beratus-ratus penyertaan inspirasi, @julia_boutziona dipilih daripada penyertaan Instagram, dan @_starsdreamer telah dipilih melalui Twitter. Mereka masing-masing akan menerima 15,000 mata . Tahniah !

TolunaQuoteWinner.pngTolunaQuoteWinnerTW

How to earn points for content on Toluna

Hello Members,

As some of you may know, Toluna gives members points bonuses everyday for creating good quality Polls, Topics, Thumbs It, and Battlesin the community!

You can earn 100, 500 and 1000 points per piece of content that you create.

Here are Toluna Team’s tips for creating content that will get rewarded:

  • Always include a visual: Whether you prefer videos or photos, always include a visual when creating on Toluna. Don’t have a photo or video on hand? No problem, simply click on the video camera or camera to use our built in search tool to choose among thousands of good quality images.

Blog3

  • Check your grammar and spelling: Before posting, take a minute to re-read, even spell-check your post!
  • New themes and topics: Did you read an interesting headline this morning? Is there something you have been wondering about this week? Create a Poll, Topic, Thumb It or Battle and discuss it with the community. Toluna is always on the lookout for timely and relevant conversations in the community.
  • Interact with other members: Have other members been voting and commenting on your Topic? Say “thank you” on their wall or respond to them in the comments to keep the conversation going! When it comes to interesting topics in the community, the more members participating… the merrier! We also give points for opinions on Topics so don’t hesitate to defend your point of view or comment on someone else’s.

We hope this helps when you are creating your next Poll, Topic, Thumb It, or Battle on the site or on the mobile app! We look forward to seeing what you create in the community.

See you soon on the site!

DJI Phantom 3 Drone Winners

Hello members,

We are proud to announce the six members who won a DJI Phantom 3 Drone in our previous quarterly sweepstakes! As with all of our sweepstakes, the member who purchases the most sweepstakes entries always wins.

Our French winner Shahrlotte, has shared a kind message about the prize.

drone winners

“I’m thrilled to have received the drone dji phantom 3. We tried it out right away, in a place close to home, along the Étang de Thau lagoon. The quality of the videos is breathtaking and the images are fantastic.

The Drone is easy to use and the camera remains stable, which is great! I’m extremely happy I have won this wonderful prize and I am grateful to Toluna for this little technological gem.

Again, a big thank you to the whole Toluna Team”

Please take a moment to congratulate each of the six winners:

Country Username
Russian Federation Demonarius
United States seth-row818
United States burdart
Indonesia warungpengkolan
France Shahrlotte
Spain J90L

Don’t forget that entries for our latest quarterly sweepstakes for the Samsung Galaxy S7 will close on 31st July. Get your entries in, and you could win big too!

See you soon,

The Toluna Team

Win 15,000 points with TolunaQuote

Hello Members,

Do you love to see inspirational quotes streaming through your newsfeed? We do! Show us a quote you love and enter in our new Instagram and Twitter contest: #TolunaQuote! As always, there will be two winners who take home 15,000 points each – one selected from Instagram and the other selected from Twitter.

Toluna_15k_pts

To enter, simply:

·      Follow @Toluna on Instagram or Twitter, depending on which platform you enter from

·     Select a picture of your favorite quote, upload it to Twitter or Instagram

·     Tag your picture with the hashtag #TolunaQuote

On both Twitter and Instagram, you must follow @Toluna to be eligible

This contest is Instagram & Twitter Exclusive. You must post your photo between July 1 and July 31 to participate.

And we’re proud to announce the winners of #TolunaSeasons2! Among the hundreds of gorgeous entries, @invinci_avi was selected from the Instagram entries, and @fefe_nyan was selected via Twitter. They will each be receiving 15,000 points. Congratulations!

palm tree

cat

Best of luck to those entering #TolunaQuote! We look forward to seeing your entries.

See you soon on the site, Instagram or Twitter

The Toluna Team

*Promotion Rules: Winners will be selected at random by August 8 2016 at 5pm EST and must follow directions of the contest. The member must have a Toluna.com account or be willing to create an account to receive the points.  Points will be awarded to winners within 5 days after the contest has ended and will be uploaded directly to user’s accounts.  The winner will be notified on their Instagram or Twitter entry that they have won. Posts must not contain any language that is obscene, insulting, threatening, abusive, harassing, defamatory, libelous, untrue, misleading or invasive of someone else’s privacy. Toluna reserves the right to review all posts for content, and withhold bonus points from any user violating the rules mentioned above